Food support in your neighborhood.

Are you visiting a food bank for the first time? Here’s what you should know:

• Everyone is welcome. Some people visit a food bank weekly and some people only visit a food bank once in their lives. Food banks are a community resource available to everyone.

• Visit the food bank closest to where you live. Many food banks serve people living in specific zip codes, cities, or school districts and may have rules about serving people outside of those areas. Contact your food bank if you have any questions about your eligibility.

• Food banks will ask you to register on your first visit. Food banks use this information to compile data about the communities that they serve.

  • You may be asked to provide a photo ID card and proof of address, like an apartment lease or utility bill. If you are requesting formula or diapers, you may be asked to provide a copy of your child’s birth certificate.

  • You can still receive food, even if you don’t have the right documents. Most food banks on 211’s resources map make food available to everyone, even if they don’t have the proper paperwork.

  • You may be asked questions about your race, ethnicity, and citizenship status. These questions are not required. You can skip them and still receive food.

• Some food banks are set up like grocery stores, allowing you to choose which items you want. At other food banks, you’ll receive a pre-selected box or bag of food.

• Expect a line. Many food banks are working to reduce wait times, but you may need to wait for more than an hour before you receive food. This may include standing in line outside or sitting in a waiting room.

• You have options. Some food banks now offer home delivery or curbside pick-up to make it easier, faster, and more convenient to receive food. Your local food bank can tell you what options are available to you.

• You have the right to be treated fairly, regardless of age, race, religion, gender, sexual orientation, national origin, marital status, disability, or citizenship status. If you are the target of discrimination, you can ask your food bank how to file a complaint. You can also file a formal grievance with the U.S. Department of Agriculture by calling 866-632-9992.